Your Purchase Items:

Each item listed on CloudStar are digital products and services, we are not physically shipping them to your door steps unless there’s a promotion or terms stated on each individual listing. Most of the listed products here are instant downloadable after your purchase, you can have an instant access but some may take sometimes as we will process them manually. These items might involve installation, large download size or license registration processing. So, please do not panic if you didn’t get your purchases right away as we have dedicated people attending your order, we will do our very best to serve you better and in soonest possible.

Installation Services:

If your purchases involved manual installation, please provide necessary information required on checkout or respond to our mails with the clear details. Please always read the instructions on each item you are buying on our store as we are providing them on great details. If you feel like something is missing or you have a doubt on any descriptions please write to us at and please do not purchase anything without clarifying your doubts.

This required information might vary from product to product, these includes your web hosting login information, your name, address, email and other personal information etc., we recognize the importance of the privacy so please, when submitting your personal information use our Contact Form, don’t email them to us as it might go to the wrong hands. Installation turn around usually at least 12 hours and maximum of 48 hours post the required information received. Again, please always use our contact form that can be found in our website footer or click the link

Our Refund Policy:

You can request any exchange and/or refund before website delivered to you. Once your website transferred to any other hosting vendor, there will be no refunds unfortunately, since it is a digital product, you are able to see the actual site in live & action in the form of demo before you decided to purchase. However, you have an option to exchange the product if you hosted your site with us, but it last only for 7 days, if 7 days have gone since your purchase, unfortunately we cannot offer you an exchange as well.

Any Items you have purchased using our Gift cards, coupons or any form of sale/reduced price you cannot return those products. If you are not happy at all with your purchase, please use our contact us page saying you want a refund and we will grant your request within 24 hours with no questions ask as long as it is within the 7 days’ time frame.